Terms & Conditions
Terms-&-Conditions

Terms & Conditions

We Welcome you to the Oye`turtle website at https://www.oyeturtle.com Being a user of the oye` turtle website, you agree to accept and be bound by these terms by accessing the website and/or placing an order to purchase furniture/ home décor/home furnishing products. Please read these terms and conditions carefully before placing an order on the website. If you do not agree with them, kindly do not continue to use the website. Regardless of whether you choose to register with us or place an order with us, you confirm your acceptance of these terms and condition upon use of the website.

You can access most of the pages of the website without registering with us. Certain areas of the websites are only open to you, if you have registered yourself with us. This document shall constitute an “electronic record” under the provisions of the Information Technology Act-2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act- 2000. This electronic record is generated by a computer system and does not require any physical or digital signature.

For the purpose of these terms of use, wherever the context so require ‘you’ shall mean any natural or legal person who uses the website or has agreed to become a member of the website by providing registration data while registering on the website as registered user using the computer systems of oyeturtle.com

These terms and conditions of use (referred hereafter “terms”) of the website https://www.oyeturtle.com and instances thereof (referred hereafter “website”) between Oye Turtle Pvt. Ltd., a company incorporated under the Companies Act, 1956 (referred “company” or “Oye Turtle” and it’s successors and assigns) and the users (referred “You”/Your/yourself/users”) of the website describe the terms on which the company offers you access to the website. Kindly read the terms carefully to understand as using/accessing any information, material or services required through website.

PLEASE READ THE TERMS CAREFULLY BEFORE USING OR ACCESSING ANY MATERIAL, INFORMATION OR SERVICES THROUGH THE WEBSITE. YOUR USE OF THE WEBSITE OR THE SERVICES PROVIDED BY THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE OF THE TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME.

General Terms and conditions:

The website is an Internet based portal owned and operated by oyeturtle.com We offer you use of the website subject to acceptance of all the terms, conditions and notices contained in the Terms, along with all/any amendments made by oyeturtle.com at its sole discretion and posted on the website, including by way of imposing any charge for access to or use of a service (defined below). By using this website/any facility/service provided through this website in any way; or merely browsing the website, you agree that you have read, understood and agreed to be bound by these terms and the privacy policy available at the homepage of https://www.oyeturtle.com. The Company shall not be required to notify you of any changes made to the terms. The revised terms shall be made available on the website, in case of any changes made thereto. Your use of the website is subject to the most current version of the terms of use made available on the website at the time of such use. You are requested to regularly visit the home page of the website to view the most current terms. You can determine when company last modified the terms by referring to the "Last Updated" legend above. The prevailing terms will only be applicable for any transaction made in https://www.oyeturtle.com. The Company may require you to provide your consent to the updated terms in a specified manner before any further use of the website and the services. If no such separate consent is sought, your continued use of the website will constitute your acceptance of such changes.

The Company offers a platform that facilitates sale and purchase of goods/merchandise and services (“hereafter referred as Services”) by company/various third-party vendors/service providers (“hereafter referred as Vendors”) to users. The purchase of products and services shall be governed by the terms of offer for sale ("hereafter referred as terms of offer for sale").

Eligibility to use the website

Use of the oyeturtle.com website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the oyeturtle’s website. If you are a minor i.e. under the age of 18 years, you shall not register as a user of https://www.oyeturtle.com and shall not transact or use oyeturtle’s website. As a minor if you wish to use or transact on oyeturtle, such use or transaction may be made by your legal guardian or parents who have registered as users of the https://www.oyeturtle.com. Oyeturtle will not be liable for under any circumstance if the user is under the age of 18 and reserves the right to terminate your usage right and refuse to provide you with access to the https://www.oyeturtle if it is brought to oyeturtle’s notice or if it is discovered that you are under the age of 18 years. Website services are not available to minors (under 18 years of age). If you do not conform to the above qualification, you are not permitted to avail the Services. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.

The company reserves the right to refuse access to use the services offered at the website to new users or to terminate access granted to existing users at any time for any reason or without providing any reasons whatsoever.

Your account user account, password, security and registration obligation

If you use https://www.oyeturtle.com., you shall be responsible for maintaining the confidentiality of your user id and password and you shall be responsible for all activities that occur under your user id and password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or oyeturtle has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this terms of use, oyeturtle has the right to indefinitely suspend or terminate or block access of your membership with https://www.oyeturtle.com and refuse to provide you with access to the website. Oyeturtle may make the services available to you only if you have provided us certain required user information and/or created an account ("hereafter referred as account") through https://www.oyeturtle.com. The user ID and password or other log-in ID and password (collectively, referred as "account information") shall keep confidential by you to avoid any misuse by third party on the said website. The services may also be subject to procedures for use of the website, terms of offer for sale, uploaded guide, rules, additional terms of service, or other disclaimer & notices, if any ("hereafter referred as additional terms"). If there is any conflict between the terms of use and the additional terms, the additional terms shall take precedence in relation to that service. You agree to immediately notify us of any unauthorized use of your account Information or any other breach of security and ensure that you exit from your account at the end of each session. Oyeturtle cannot and will not be liable for any loss or damage arising from your failure to comply with these conditions. You may be held liable for losses incurred by oyeturtle or any other user of or visitor to the website due to authorized or unauthorized use of your account as a result of your failure in keeping your account Information secure and confidential. You will ensure that the account Information provided by you in the website registration form is complete, accurate and up-to-date. Use of another user's account information for availing the services is prohibited. If you provide any information which is not true, inaccurate, not current or incomplete (or becomes not true, inaccurate, not current or incomplete), or oyeturtle.com has reasonable grounds to suspect that such information is not true, inaccurate, not current or incomplete, we have right to suspend/terminate your account and refuse any/and all current or future use of the website or any portion thereof.

User obligations

We will do our utmost to ensure that accessibility of the site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction. Subject to compliance with the terms of use, Oye turtle.in grants you a non-exclusive, limited privilege to access and use this website. You agree to use the services, website and materials provided therein only for purposes that are permitted by: the terms; and any applicable law, regulation or generally accepted practices or guide in the relevant jurisdictions. You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the product catalogues) that you will access the website in accordance with the terms. You agree not to access (or attempt to access) the website and materials/services by any means other than through the interface that is provided by Oye turtle.in. You will not use any deep-link, robot, spider or other automatic device/ program/algorithm/methodology, or any similar/equivalent manual process to access/acquire/copy/monitor any portion of the website or content, or in any way reproduce/circumvent the navigational structure/presentation of the Website/ materials/any Content to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website. By accessing or using the website/services, you may be exposed to content from other users that you may consider offensive, indecent or otherwise objectionable. Oye turtle.in disclaims all liabilities arising in relation to such offensive content on the website.If website allows you to post and upload any material on the website, you hereby undertake to ensure that such material is not offensive and is in accordance with applicable laws. Further, you undertake not to:

You agree that you are solely responsible to Oye turtle.in and to any third party for any breach of your obligations under the terms and for the consequences (including any loss or damage which Oye turtle.in or its affiliates or its vendors may suffer) for any such breach.

TRANSACTIONS

Products available for purchase on the oyeturtle site, and we may use third–party suppliers and service providers to enable e–commerce functionality on the oye turtle Site. If you wish to purchase any product made available through the Site, you may be asked to supply certain information relevant to your transaction, including, without limitation, your credit card number, the expiration date of your credit card, One Time Passwords/ PINs, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY DEBIT/ CREDIT CARD(S)/ NET BANKING UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to oyeturtle the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

Descriptions and images of, and references to, third–party products or services available in connection with the Site do not imply Oye Turtle’s endorsement of such third–party products or services. All descriptions, images, references, features, content, specifications, products and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, national and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Oye Turtle reserves the right, with or without prior notice: to limit the available quantity of or discontinue any product or service; to impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all transaction(s); and/or to refuse to provide any user with any product or service. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your transactions.

Nothing on the Site constitutes a binding offer to sell products described on the Site or to make such products available in your area. Oyeturtle reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in Oyeturtle’s sole discretion, even after oyeturtle’s receipt of an order confirmation or after your credit card/ Net Banking has been charged. The prices displayed on the Site are quoted in INR and must be paid in INR. In the event a product is listed at an incorrect price, Oyeturtle has the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Oyeturtle will issue a credit to your credit card account.

COLORS

Oye Turtle strives to display as accurately as possible the colors of the products shown on the Site. However, because the colors you see will depend on your monitor, Oyeturtle cannot guarantee that your monitor’s display of any color will be accurate. We encourage our customers to request for fabric and leather swatches available on the product pages to see the actual fabric color, texture and feel after ordering the final product. The final product will be sent as per the fabric finalized. In spite of that there may be slight variations in the fabrics/ leather color/ touch and feel due to lot variations.Oye Turtle strives to display as accurately as possible the colors of the products shown on the Site. However, because the colors you see will depend on your monitor, Oyeturtle cannot guarantee that your monitor’s display of any color will be accurate. We encourage our customers to request for fabric and leather swatches available on the product pages to see the actual fabric color, texture and feel after ordering the final product. The final product will be sent as per the fabric finalized. In spite of that there may be slight variations in the fabrics/ leather color/ touch and feel due to lot variations.

PRODUCT DESCRIPTIONS, FEATURES AND SPECIFICATIONS

Every effort is taken to ensure that the Products supplied correspond as closely as possible to the samples on oyeturtle Website and catalogue, but they may vary due to unique and characteristic variations of natural materials. We are not responsible for any such variations, which add to the unique quality of the Product, including but not limited to the following:

1) Many of our Products are individually hand finished and Product colour and shade may vary from one manufacturing batch to another. This will be more apparent if orders are placed at different times.

2) All Product measurements are approximate. On Lighting, Wooden Furniture and Upholstered products, allow +/- 1-2 inch(es) variance on sizes stated.

3) Leather is a natural material with unique characteristics such as shade variation, random scars and blemishes.

4) We reserve the right to make any changes to the Product specifications (external and/or internal) and any other changes where necessary.

5) Please check the details of the Products shown in any of our promotional publications or offers before ordering, as these Products may vary from the Products shown in our catalogue, Website.

6) Product specifications will vary from range to range as reflected in the design and price, however, all our Products are manufactured to the same high quality standards.

NEWSLETTERS AND COMMUNICATIONS

You hereby expressly agree to receive communications and newsletters from Oye Turtle by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Oye Turtle at anytime by clicking on the Unsubscribe  link given at the bottom of the newsletter you receive.

LIMITATIONS ON QUANTITY

Oye Turtle may not offer additional discounts on large orders of a single item or on large orders of many individual items. In addition, Oye Turtle reserves the right to limit quantities on orders placed by the same account, the same debit/credit card, bank account or orders that use the same billing and/or shipping address. We will notify you if such limits are applied.

AVAILABILITY, ERRORS AND INACCURACIES

Many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the Site again. When an item featured on the Site is no longer in stock, we make reasonable attempts to remove that item from the Site in a timely manner. Should you have any questions concerning the availability of a particular item or its price, please contact us at care@oyeturtle.com  or call us on our customer care number. Oye turtle’s acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed. Oye Turtle makes a conscientious effort to describe and display its products and services accurately on the Site.

Despite all efforts, a small number of the items on the Site may be mispriced, described inaccurately or unavailable, and we may experience lags in uploading updates throughout the Site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability and services. Oye Turtle reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time, including after an order has been submitted, without prior notice. We apologize for any inconvenience.

SALES, SHIPPING, AND RETURNS

Oye Turtle accepts the following credit cards: Visa, MasterCard, and Maestro and American Express (Through PayU Payment gateway). In addition to that you could also pay through Net Banking and Bank Transfer Option or Cash Deposit Option (Capped at Rs. 10,00,000) in our Bank account. For Cash deposit option above Rs.2,00,000 you are required to submit a copy of your PAN card as per the governments regulations. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. 
For a multiple product orders, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges if the shipping is not free. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of Oye Turtle offer to sell. Oye Turtle reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. We will ship your order as it becomes available.  However, there may be times when a product you have ordered is out-of-stock, which will delay fulfilling your order. Oye Turtle will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. Oye Turtle cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us only as an estimate. Fulfilment mistakes that Oye Turtle makes resulting in the shipment of incorrect product to you will also be accepted for return seven (7) days from the date of delivery of the product. See Oye Turtle’s complete Shipping & Return policy for further details. When returning products please return unused and with the original packaging, The logistics partner(s) reserve the right to refuse the pickup of goods which are not packed properly as per the guidelines and may get damaged in the reverse transit. You are responsible for retaining the original packaging material in good condition throughout the warranty period. Any additional packaging material sent by the company for reverse logistics may be chargeable further. 

RISK OF LOSS

The risk of loss and title to products purchased on the Site pass to the purchaser upon delivery to the carrier. The risk of loss and title of Gift Cards and e–Gift Cards passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.

COMMENTS / FEEDBACK

We welcome your comments and feedback regarding our Site, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information, product designs or concepts, and other submissions disclosed, submitted or offered to Oye Turtle using this Site or otherwise (collectively, “Comments”) are not confidential and will become and remain Oye Turtle’s property. The disclosure, submission or offer of any Comments will constitute an assignment to Oye Turtle of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.

NO UNLAWFUL OR PROHIBITED USES

The Site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the Site, purchasing products, providing information to the Site, and downloading product information for your personal review. You are responsible for your own communications, including the transmission, posting, and uploading of information and are responsible for the consequences of such communications to the Site. Oye Turtle specifically prohibits any use of the Site, and requires all users to agree not to use the Site, for any of the following:

Posting any information which is incomplete, false, inaccurate or not your own; engaging in conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any city, state, national or international law or regulation that would fail to comply with accepted Internet protocol; communicating, transmitting, or posting material that is copyrighted, trademarked, or otherwise owned by a third party unless you are the copyright or trademark owner or have the permission of the owner to post it; communicating, transmitting, or posting material that reveals trade secrets, unless you own them or have the permission of the owner; communicating, transmitting, or posting material that infringes on any other intellectual property, privacy or publicity right of another; communicating, transmitting, or transferring (by any means) information or software derived from the site to foreign countries or certain foreign nations in violation of Indian export control laws; attempting to interfere in any way with the Site's or Oye Turtle networks or network security, or attempting to use the Site's service to gain unauthorized access to any other computer system.