- When you order from our website, For the ready Items like Pichwai painitngs, Ready Lighting, décor and furnishings we take about 7-15 days to deliver the product. For customized products like furniture, some big lighting etc. We take 4-6 weeks to deliver your order to your doorstep.
- We deliver most items 7 days a week. Once your shipment is ready for dispatch, you will also get a call informing you about the same and to take your appointment of date and time for delivery.
- You may also get a call from our logistics team confirming the date and the time confirmed by you for delivery. We try to deliver on the allocated date and time by you, The delivery person will deliver the goods to your house. Our operations team will call you post finalizing of order for discussing with you the location of your address, floor you stay, understanding the way to deliver at higher floors.
- For this our team will physically visit your site in your presence to understand the smoother process for delivery and installation. Our will check which are the feasible time and days to deliver you the furniture and is it possible to smoothly sneak in the big furniture into your house.
- To make customer feel better we install the required furniture and clear the packaging material post installation.
- Any defect or damage must be reported to the delivery person and to the Oye turtle customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD)..
- We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
- Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.
- On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances.